Refund and Return Policy

At Awake Beauty and Wellness, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund and returns policy below:

Returns

Eligibility: Items must be unused, unopened, and in their original packaging to qualify for a return.

Timeframe: Returns must be initiated within 14 days of delivery.

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on opened skincare products, gift cards, or promotional items.

How to Initiate a Return

1. Email us at [insert contact email] with your order number, item details, and reason for return.

2. Once approved, we will provide you with return instructions and a return shipping address.

3. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days to your original method of payment.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at Awakesales03@gmail.com within 14 days of delivery.

Damaged or Defective Items

If your product arrives damaged or defective:

1. Email us at [insert contact email] within 48 hours of delivery.

2. Provide your order number, a description of the issue, and photos of the damaged or defective item.

3. We will arrange a replacement or issue a refund promptly.

Contact Us

For questions or assistance with returns, exchanges, or refunds, please reach out to our customer service team at +44 7309 653365 or Awakesales03@gmail.com

We appreciate your trust in Awake Beauty and Wellness and are committed to ensuring your satisfaction with our products.